Help Centre
Search guides or open the matching tool in your customer portal (sign-in required).
Need hands-on help for your site?
Open a ticket, run diagnostics, and manage DNS, SSL, and backups from the customer portal.
Getting Started
Point your domain to DockSpin. Configure nameservers to activate website access and automated SSL generation.
Keep DNS at your own registrar or Cloudflare. Configure A and CNAME records pointing to your site's allocated IP.
Move files and SQL into DockSpin, connect Git, or request managed migration. Take My Site exports the same kinds of artifacts back out.
Configure customized mailboxes, virtual forwarding aliases, and access DockSpin webmail.
Create jailed SFTP users scoped to a site, then connect with FileZilla, Cyberduck, or another SFTP client.
DockSpin writes robots.txt and sitemap.xml, keeps WordPress searchable, and refreshes those files on the daily fleet pass. You do not run an SEO dashboard.
Security & SSL
Enable secure HTTPS connections automatically. Learn about certificate renewal, verification, and HTTP challenges.
Mitigate SQL injections, cross-site scripting (XSS), and automated bots with our built-in container WAF.
Open port tunnels, authorize SSH keys, and configure strict VPS ingress boundaries.
Data Protection
DockSpin automatically backs up your website every 24 hours. Your files, database, and site settings are protected — and our team can help you restore when you need it.
Roll back updates, restore corrupted databases, or recover accidental deletes from snapshot history.
Connect your own Google Drive so DockSpin can keep an extra copy of backups in an account you control.
Billing
PayPal checkout is live. Stripe card checkout is rolling out. Invoices live in the portal billing page.
Upgrade or downgrade between Starter, Business, and Pro. Storage quotas stay 5 / 15 / 25 GB. CPU and RAM are not customer-tunable knobs.
Earn hosting credits. Share your referral link with colleagues and get cash rewards on their active spend.